Help Center
Find answers to common questions, troubleshooting guides, and resources to help you get the most out of our services.
Frequently Asked Questions
What is MedSpaSync Pro and how does it work?
MedSpaSync Pro is an AI-powered platform that helps medical spa businesses recover lost revenue through intelligent reconciliation, POS integrations, and automated financial analysis. Our system identifies discrepancies, tracks missing transactions, and provides actionable insights to improve your bottom line.
How do you handle security & compliance?
Data is encrypted in transit and at rest (TLS/AES-256). We implement HIPAA-ready safeguards, provide BAAs on eligible plans, and are preparing for a SOC 2 Type II audit (target: Q4 2025). Payment workflows follow PCI DSS-aligned patterns.
Which POS systems do you integrate with?
We integrate with major POS systems including Square, Clover, Stripe, and many others. Our platform is designed to work seamlessly with your existing setup, automatically syncing data and identifying discrepancies in real-time.
How long does it take to see results?
Most clients see immediate results within the first month of implementation. Our AI system quickly identifies existing discrepancies and begins recovering lost revenue from day one. The longer you use the system, the more revenue opportunities we can identify and recover.
What support do I get?
Priority email support for all plans. Phone support during business hours for paid plans. We publish known issues and status updates on our status page.
Can I cancel my subscription at any time?
Yes, you can cancel your subscription at any time with no long-term commitments. We believe in earning your business every day, and you're free to discontinue service whenever you choose.
Documentation & Resources
Getting Started
Advanced Features
Still Need Help?
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